Vehicles
Scenarios
AFTER-SALES
International After-Sales Service
From delivery to daily operations, DAOD supports every exported vehicle with an international warranty, spare-parts logistics and factory-backed technical service.
Warranty Policy
Different coverage periods for the vehicle and core EV systems — so you can operate with confidence.
24h
Technical Response
48h
Parts Dispatch
5yr
Core Warranty
20+
Export Markets
Vehicle Warranty
2 years or 30,000 km
EV System Warranty
5 years or 200,000 km
Battery Capacity
≥70% within 5 years
Coverage
Material and manufacturing defects (non-human damage)
Global After-Sales Support
From delivery to operation, DAOD supports every exported vehicle with international warranty, spare-parts logistics and factory-backed technical service.
01
Nationwide Service Network
40+ service locations nationwide with a 2-hour response and 24-hour on-site commitment.
02
Extended Core Warranty
5-year / 200,000 km warranty on battery, motor and controller for worry-free operation.
03
Operation Training
End-to-end training and certification in driving, maintenance and dispatch for park operators.
04
Genuine Parts Express
Regional warehouses stock genuine parts; common parts delivered on-site within 48 hours.
Service Process
A standardized response workflow ensures every international service case is handled efficiently and transparently.
01
Submit Request
Contact our international service team via WhatsApp, email or phone — response within 24 hours
02
Remote Diagnosis
Our tech team reads fault codes remotely via the connected fleet platform for precise troubleshooting
03
Local Support
Authorized local service partner or our factory team provides on-site support with common spare parts
04
Follow-Up
A follow-up within 48 hours after repair to confirm the issue is fully resolved
Global Parts Network
Export spare-parts hubs and factory dispatch ensure genuine parts reach your region with minimal lead time.
Factory Dispatch
Direct from our Hongya factory with export-grade packaging
Export Hub Stock
Common parts pre-stocked for major export markets
Local Partner Stock
Authorized distributors hold fast-moving spares locally
48h Dispatch
Common parts dispatched within 48 hours of order
Common After-Sales Questions
How do I report a vehicle fault?
Contact our international service team via WhatsApp, email or the international hotline with your vehicle ID and fault description. Our tech team will respond within 24 hours and run remote diagnostics.
What routine maintenance is required?
We recommend a routine inspection every 3 months or 3,000 km, covering battery status, braking system, tire wear and lighting functions.
What happens when the battery degrades?
If battery capacity drops below 70% of nominal during the warranty period, a free replacement applies. Outside warranty, you can purchase a new battery pack or trade in the old one.
Do you offer on-site maintenance services?
For fleets of 20+ vehicles, we offer an on-site maintenance contract — a dedicated technician stationed at your site for daily upkeep and emergency response.
DOWNLOADS
Downloads
Product brochures, selection guides and technical documents — available for you to view and download.
Documents are being prepared. Stay tuned.
Need After-Sales Support?
Contact our international service team via WhatsApp, email or phone — a dedicated specialist will assist you.